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Pagalbos centras

Frequently asked questions

Visa tai, ką klausia studentai, mokytojai, konsultantai ir mokyklos lyderiai apie LessonsLearnt. Filtruokite pagal savo vaidmenį arba ieškokite, kad rastumėte savo atsakymą.

How do I start using the platform?Studentas

After logging in with your school credentials, you'll see your personalized dashboard. Start by completing your weekly check-in to help us understand how you're feeling. You can then explore features like booking appointments, chatting with support staff, and accessing wellness resources.

Darbo pradžia
Is my information private and confidential?Studentas

Absolutely. All your data is encrypted and protected under educational privacy laws (GDPR). Your conversations with doctors are completely confidential. Teachers and administrators can only see anonymized wellness trends, never specific personal details unless there's a safety concern.

Privatumas ir sauga
Can I chat anonymously with a counselor?Studentas

Taip! Mūsų tiesioginio pokalbio funkcija leidžia jums susisiekti su licencijuotais mokyklos psichologais. Nors profesionalui žinomas jūsų tapatumas saugumo sumetimais, jūsų pokalbiai lieka visiškai konfidencialūs ir nėra bendrinami su mokytojais ar tėvais be jūsų sutikimo (išskyrus pasigėrėlimo situacijas).

Mental Health & Wellness Support
What should I do if I'm having a crisis?Studentas

If you're experiencing a mental health crisis, use the Emergency Support button on your dashboard to immediately connect with a crisis counselor. You can also call the national crisis hotline at 116 123 (Samaritans, UK) or your local emergency number. Your school psychologist will be notified and will reach out to provide support.

Mental Health & Wellness Support
How do I book an appointment with a school psychologist?Studentas

Go to the Appointments tab on your dashboard, select "Book Appointment," choose your preferred psychologist and available time slot, and confirm. You'll receive a confirmation and reminder before your appointment.

Academic Features
Kas yra savaitinis patikrinimas ir kodėl jis svarbus?Studentas

Savaitinis patikrinimas – tai trumpa apklausa apie jūsų nuotaiką, stresą ir bendrą savijautą. Tai padeda jūsų mokyklai nustatyti studentus, kuriems gali reikėti papildomos paramos, ir leidžia psichologams sekti jūsų pažangą. Tai užtrunka tik 2–3 minutes ir padeda mums geriau jus palaikyti.

Mental Health & Wellness Support
Can my parents see my messages with counselors?Studentas

No. Your conversations with school psychologists are confidential. Parents are not given access to your chat history or session notes unless you give permission or there's a serious safety concern requiring parental notification.

Privatumas ir sauga
How do I give feedback about my experience?Studentas

After each appointment or chat session, you'll receive a quick feedback form. You can also access the Feedback tab anytime from your dashboard to share thoughts about the platform or your experiences with support staff.

Academic Features
How do I access my class wellness dashboard?Teacher

After logging in, navigate to the "My Classes" section. Select any class to view aggregated wellness metrics, attendance patterns, and anonymized student feedback. Individual student data is never shown to protect privacy.

Darbo pradžia
What information can I see about my students' mental health?Teacher

You can see anonymized, aggregated trends for your class (e.g., "40% of students report high stress this week"). You cannot see individual student responses, chat history, or appointment details. If a student is identified as at-risk, you'll receive a notification without specific details.

Studento sveikatos būkla
How do I refer a student to counseling?Teacher

If you're concerned about a student, use the "Refer Student" button in your dashboard. Provide the student's name and a brief description of your concerns. The school psychologist will be notified and will follow up with the student confidentially.

Support Tools
Ką turėčiau daryti, pastebėjęs psichinio sveikatos krizės įspėjamuosius ženklus?Teacher

Immediately use the "Report Concern" feature or contact your school psychologist directly through the platform. If it's an immediate emergency, follow your school's crisis protocol and call emergency services. The platform will automatically alert crisis response teams.

Studento sveikatos būkla
Can I message students directly through the platform?Teacher

No. Direct messaging between teachers and students is not available to maintain appropriate boundaries. All student mental health communications are handled by licensed school psychologists. You can, however, leave notes for the counseling team about specific students.

Features & Tools
How can I track class attendance and wellness patterns?Teacher

Your class dashboard provides weekly and monthly trends showing attendance rates, average wellness scores, and behavioral patterns. You can export these reports for parent-teacher conferences or administrative review.

Klasės vadyba
Kokia mokymo programa prieinama platformai naudoti?Teacher

Access the "Training & Resources" section from your dashboard for video tutorials, best practices guides, and tips for identifying student distress. Your school admin can also schedule live training sessions.

Darbo pradžia
How do I update my class roster?Teacher

Class rosters are managed by school administrators. If you notice a student is missing or incorrectly listed, contact your school admin through the "Support" tab to request an update.

Klasės vadyba
Kaip valdyti savo konsultacijų kalendorių?Konsultantas

Navigate to the "Calendar" tab to view all scheduled appointments, block off unavailable times, and set your working hours. Students can only book during times you've marked as available. You'll receive email notifications for new bookings and reminders 24 hours before each session.

Appointments & Sessions
How do I access student mental health records?Konsultantas

Click on any student's name from your dashboard to view their complete history: past appointments, session notes, wellness check-in trends, crisis alerts, and teacher referrals. All access is logged for GDPR compliance.

Paciento vadyba
How do I respond to crisis alerts?Konsultantas

Crisis alerts appear as urgent notifications on your dashboard. Click the alert to view details, student contact information, and recommended crisis protocol. You can immediately initiate a live chat, schedule an emergency appointment, or escalate to external crisis services. All crisis responses are automatically documented.

Crisis Management
Kaip sukurti krizės protokolus?Konsultantas

Eikite į Krizės valdymas > Protokolai ir spustelėkite "Sukurti protokolą". Nustatykite automatinį atsakymą į skirtingus krizės trigerius (savais žalojimo raktažodžiai, didelės rizikos vertinimai ir kt.). Apibrėžkite sunkumo slenkstius, automatines veiksmus (pranešimus, užduočių kūrimą) ir kurie turėtų būti informuoti. Protokolai gali būti suaktyvinti/išjungti ir redaguoti bet kuriuo metu.

Crisis Management
How do I document therapy sessions?Konsultantas

During or after each appointment, use the "Session Notes" feature to document your observations, interventions, and treatment plans. Notes are encrypted-compliant, and only accessible to licensed mental health professionals. Use templates to save time on common documentation.

Clinical Documentation
Can I conduct video therapy sessions through the platform?Konsultantas

Taip! Tiesioginio pokalbio funkcija apima saugų vaizdo skambutį. Pradėkite vaizdo seansą iš pokalbio sąsajos arba iš anksto susiplanuokite vaizdo konsultacijas. Visi vaizdo seansai yra šifruoti ir atitinka GDPR.

Appointments & Sessions
How do I generate reports for school administrators?Konsultantas

Eikite į "Ataskaitas ir analityką", kad sugeneruotumėte suvestines sveikatos būklės ataskaitas, intervencijos santraukas ir rezultatų rodiklius. Visos ataskaitos yra deanonimizuotos siekiant apsaugoti studentų privatumą. Galite filtruoti pagal datų diapazoną, mokyklą, klasę arba konkrečius rodiklius.

Reporting & Analytics
What happens when I receive a high-risk distress alert?Konsultantas

Didelės rizikos šaltiniai suaktyvina automatinį pranešimą jums ir kitiems paskyritiems krizės komandos nariams. Šaltinyje yra studento distreso analizė, rizikos lygis, aptikti modeliai ir krizės ištekliai. Turėtumėte atsakyti per jūsų mokyklos nustatytą laiką ir dokumentuoti visas intervencijas.

Crisis Management
Kaip bendradarbiauti su mokytojais dėl studentų problemų?Konsultantas

Kai mokytojas pateikia rekomendaciją, gausite pranešimą su jų pastebėjimais. Galite atsakyti mokytojams per "Mokytojų bendradarbiavimo" portalą, dalydamiesi bendraisiais patarimas nedarydami žalos studento konfidencialumui. Konkrečiose studento situacijose naudokite saugią žinučių funkciją.

Platform Overview
How do I add new staff members to the platform?School leader

Navigate to "Staff Management" and click "Add Staff Member." Enter their email, name, and assign their role (teacher, psychologist, administrator). They'll receive an invitation email to complete registration. You can also bulk import staff from a CSV file.

Personalo vadyba
How do I enroll students in the platform?School leader

Go to "Student Management" > "Bulk Import" to upload your student roster via CSV. Include student name, email, class, and grade level. Students will receive welcome emails with login instructions. You can also add individual students manually.

Student Management
How do I view school-wide wellness trends?School leader

Jūsų administratoriaus skydelis suteikia išsamią analityką: bendrus sveikatos būklės balus, krizės šaltinių tendencijas, konsultacijų naudojimą ir klase pagal klases lyginimus. Naudokite filtrus, kad nubrėžtumėte pagal klasę, laiko laikotarpį arba konkrečius rodiklius. Visi duomenys yra anoniminiai ir suvestiniai.

Analytics & Reporting
Can I customize the platform for our school's needs?School leader

Yes! Under "School Settings," you can customize wellness check-in questions, set crisis response protocols, configure notification preferences, add your school logo/branding, and define custom student support workflows.

Platform Setup
How do I manage user permissions and roles?School leader

Go to "Staff Management," select any staff member, and click "Edit Permissions." You can assign roles (teacher, psychologist, administrator), grant access to specific schools or classes, and set permission levels for viewing reports and student data.

Personalo vadyba
How do I export data for compliance reporting?School leader

Eikite į "Ataskaitas" > "Eksportuoti duomenis", kad sugeneruotumėte CSV arba PDF ataskaitas. Pasirinkite savo duomenų diapazoną, rodiklius ir deanonimizavimo lygį. Įprasti eksportai apima sveikatos būklės tendencijas, intervencijos rezultatus ir paslaugų naudojimą. Visi eksportai yra žymimi laiko žymomis ir registruojami audito tikslais.

Analytics & Reporting
What security measures protect our school's data?School leader

The platform uses enterprise-grade security: end-to-end encryption, multi-factor authentication, role-based access control, automatic security updates, and regular third-party audits. We're GDPR, and GDPR-native. View the full security overview in "Compliance Dashboard."

Compliance & Security
How do I set up the school calendar and events?School leader

Naudokite "Kalendoriaus vadybą", kad pridėtumėte mokyklos atostogas, egzaminų laikotarpius ir svarbius įvykius. Šios datos turi įtakos konsultacijų prieinamumui ir sveikatos būklės tendencijų analizei. Galite sinchronizuoti su esama jūsų mokyklos kalendoriaus sistema arba rankiniu būdu įvesti datas.

Kalendorius ir įvykiai
Kaip informuoti tėvus apie platformą?School leader

Use the "Parent Communication" tool to send introduction emails, platform guides, and updates. Templates are provided for initial rollout, privacy explanations, and ongoing updates. You can track which parents have reviewed the information.

Komunikacija
Kokias ataskaitas turėčiau reguliariai peržiūrėti?School leader

Savaitinis: Patikrinkite krizės šaltinus, konsultacijų naudojimą ir studentų patikrinimo užbaigtumo rodiklius. Mėnesinis: Peržiūrėkite sveikatos būklės tendencijas, intervencijos rezultatus ir mokytojų rekomendacijų šablonus. Ketvirtinis: Analizuokite ilgalaikės tendencijas, programos efektyvumą ir personalo dalyvavimo rodiklius.

Analytics & Reporting
What browsers and devices are supported?StudentasTeacherKonsultantasSchool leader

The platform works on all modern browsers (Chrome, Firefox, Safari, Edge) and is fully responsive for desktop, tablet, and mobile devices. For the best experience, we recommend using the latest browser version. Native mobile apps are coming soon.

Technical Support
Kaip iš naujo nustatyti mano slaptažodį?StudentasTeacherKonsultantasSchool leader

Prisijungimo puslapyje spustelėkite "Pamiršote slaptažodį" ir įveskite savo el. paštą. Per kelias minutes gausite slaptažodžio atstatymo nuorodą. Jei jos negausite, patikrinkite nepageidaujamuosius laiškus arba susisiekite su savo mokyklos administratoriumi.

Technical Support
Su kuo galiu susisiekti techninės pagalbos?StudentasTeacherKonsultantasSchool leader

For platform issues, click the "Help" button in the top right corner to access live chat support. For school-specific questions, contact your school administrator. Emergency mental health support is available 24/7 through the crisis hotline.

Technical Support
Is my data backed up?StudentasTeacherKonsultantasSchool leader

Yes. All data is automatically backed up every 24 hours with redundant storage across multiple secure locations. In the event of any system failure, your data can be fully restored with zero data loss.

Technical Support
Ar galiu pasiekti platformą ne mokyklos valandomis?StudentasTeacherKonsultantasSchool leader

Taip! Platforma yra prieinama 24/7. Studentai gali užbaigti patikrinimus, pasiekti išteklius ir bet kuriuo metu peržiūrėti konsultacijų grafikus. Tiesioginis pokalbis su psichologais galimas per nustatytas valandas (patikrinkite savo mokyklos grafiką). Krizės pagalbos ištekliai visada prieinami.

Features Availability
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